I’m talking about all the staff from the people who greet you at the registration desk, to the guards, to the rewards desk employees to the cleaning people. The good…the staff is very welcoming, informative and professional. You feel impelled to tip them for their service providing flat sodas in a water logged cup. Instead you have employees walking around to offer you small water bottles or sodas that have been sitting in the cups too long. There is no self serve refreshments stand for water and sodas.

The ATM charges you over $6 which is a ridiculous fee. I’m used to slot machines that are give and take. If you arrive early and the room is available, there is no courtesy checkin without a additional $15 fee. Despite the river view, the windows do not give you a clear picture of the river. Of course there are food options a few blocks away, but this sleepy little town rolls the sidewalks up before midnight so it's over the river to Paducah for those growling hangry tummies. It seems quite inadequate to stay in a hotel and be inside a casino which is virtually open 24 hours without being able to get a bite to eat. The only option for getting food Monday through Wednesday on premises is the grill which is open 11:00 am to 10:00 pm and gets boring after a couple meals. That is unless you've mastered scrambling eggs in a coffee cup on the coffee maker and making toast with an iron, so you may want to bring milk, cold cereal or muffins from home, my friend. There is a 'dorm size' refrigerator in the guest room but no microwave or other means of providing yourself a hot breakfast (or popcorn at night) without leaving the building. There is absolutely no in-house breakfast option and no dining at all before 11:00 am. Hotel guests Monday through Wednesday will find themselves in a dining desert. If what you're looking for is a total inclusive experience you will be disappointed. Harrahs Metropolis somewhat leaves a lot to be desired.

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